IT Infrastructure Support Specialist

1 month ago


Borehamwood, Hertfordshire, United Kingdom Estio Training Limited Full time

We are Estio Training Limited, a leading provider of apprenticeship training programmes.

Our client, Natpoint Ltd, is seeking an IT Helpdesk Engineer with excellent technical skills and strong communication abilities.

This role involves providing first-line IT support to customers, using software to fix and enhance their systems, and maintaining networks, Mac and Windows hardware.

Job Description:

As a Junior IT Support Engineer, you will work on-site at our client's HQ in Edgware, supporting customers with technical issues.

  • Providing 1st Line IT Support
  • Using Software to Fix and Enhance Customer Systems
  • Maintenance of Networks, Mac and Windows Hardware

Educational Requirements:

We require a minimum of 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Personal Qualities:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Benefits:

We offer Estio apprenticeship training programmes delivered virtually by our fully qualified and industry-experienced training team.

Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

  • Efficiently Operate and Control Your ICT Infrastructure – Physical or Virtual Hardware, Software, Network Services, and Data Storage
  • Use Infrastructure Management Tools to Automate the Provisioning, Testing, Deployment, and Monitoring of Infrastructure Components
  • Prioritise Systems Support Tasks and Monitor and Maintain System Performance
  • Maintain Regulatory, Legal, and Professional Standards

We estimate the salary for this role to be approximately £20,000 - £25,000 per annum, based on industry standards and location.



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