Customer Service Representative

4 days ago

Ipswich, Suffolk, United Kingdom greenbean Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Greenbean. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our customers and advisers.

Key Responsibilities
  • Customer Service: Handle all customer inquiries and issues in a professional and courteous manner, ensuring that customers receive a positive experience.
  • Relationship Building: Develop and maintain strong relationships with customers, advisers, and internal stakeholders, providing excellent communication and support.
  • Problem-Solving: Use your problem-solving skills to resolve customer issues and concerns in a timely and effective manner.
  • Training and Development: Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to provide the best possible service to our customers.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
  • Team Player: A team player with a positive attitude and a willingness to go the extra mile to support colleagues and customers.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a comprehensive benefits package and opportunities for career growth and development.
  • Supportive Team Environment: A supportive and collaborative team environment, with opportunities to learn and grow with a dynamic and forward-thinking organization.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing your skills and knowledge to achieve your career goals.

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