Customer Service Representative
9 hours ago
We are seeking a highly skilled and dedicated Customer Care Specialist to join our team at Anglian Water Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a courteous and efficient manner
- Provide accurate and timely information to customers regarding their accounts and services
- Work collaboratively with colleagues to achieve team goals and objectives
- Participate in ongoing training and development to enhance customer service skills and knowledge
- Meet or exceed performance targets and quality standards
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary and bonus scheme
- A comprehensive training program to develop your skills and knowledge
- A supportive and collaborative team environment
- Opportunities for career advancement and professional growth
- A range of employee benefits, including life assurance, personal accident cover, and flexible working arrangements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- A high degree of empathy and understanding of customer needs and concerns
- Ability to work in a fast-paced environment and meet performance targets
- Basic computer skills and proficiency in IT systems
- Flexibility and adaptability in a dynamic work environment
At Anglian Water Services, we are committed to delivering exceptional customer service and making a positive impact on our customers' lives. We offer a supportive and inclusive work environment, with opportunities for career growth and development. If you are passionate about customer service and want to make a difference, we encourage you to apply for this exciting opportunity.
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