University Administrative Lead

7 days ago


London, Greater London, United Kingdom Prospect Us Full time
Job Details

PROSPECTUS-4 is currently seeking a Senior Student Casework Administrator to join our team.

Responsibilities

The successful candidate will be responsible for:

  • Managing a case load of referrals to the Student Conduct and Appeals Office.
  • Supporting investigations and bringing cases to resolution in line with university regulations and processes.
  • Handling student complaints and concerns in a calm and compassionate manner.
  • Providing advice and information to staff and students on case issues and procedures.
  • Supporting the maintenance and management of office records, databases, and email inboxes.
Requirements
  • Experience working in a similar capacity, preferably within a higher education setting.
  • Excellent administrative skills, including experience undertaking casework.
  • Strong organisational and time management skills with a keen eye for detail.
  • Excellent problem solving and communication skills.
  • Ability to manage and prioritise a varied workload.
  • Understanding of GDPR and data protection legislation.
Salary: £28,000 - £32,000 per annum

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