University Administrative Lead
7 days ago
PROSPECTUS-4 is currently seeking a Senior Student Casework Administrator to join our team.
ResponsibilitiesThe successful candidate will be responsible for:
- Managing a case load of referrals to the Student Conduct and Appeals Office.
- Supporting investigations and bringing cases to resolution in line with university regulations and processes.
- Handling student complaints and concerns in a calm and compassionate manner.
- Providing advice and information to staff and students on case issues and procedures.
- Supporting the maintenance and management of office records, databases, and email inboxes.
- Experience working in a similar capacity, preferably within a higher education setting.
- Excellent administrative skills, including experience undertaking casework.
- Strong organisational and time management skills with a keen eye for detail.
- Excellent problem solving and communication skills.
- Ability to manage and prioritise a varied workload.
- Understanding of GDPR and data protection legislation.
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University Administrator
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