Claims Manager
2 weeks ago
Davies is seeking a highly skilled Claims Manager to join our team. As a Claims Manager, you will be responsible for managing client relationships, analysing client claims experience, and providing outstanding service to clients.
Key Responsibilities- Risk Analysis & Insight: Prepare and analyse client MI, compile high-level analysis of client claims experience/movement, and share insights with the client.
- Diary Management: Manage your own diary, ensuring timely delivery of client MI/reports in accordance with specified SLA. Prioritise outstanding MI tasks and scope out a year's meetings with the client.
- Client Care: Provide outstanding service to clients, be on-hand to answer queries, lead claims review meetings, and own/share 'next steps'/follow-up actions.
- Teamwork: Support the Client Account Manager (CAM) with forecasting on volumes and reviewing adjustments. Work with operation teams to identify process improvements, share client service expectations, address client service challenges, and improve MI output.
- Systems: Use Excel to perform basic tasks and the in-house case management system for diarising, maintenance, and policy management, including renewal, new work-streams, and new client set-up.
- Personal Development: Take personal responsibility for your own development using the tools, training, and support of the team.
- Flexibility: Travel as and when required, as the role demands, in accordance with client and business requirements.
- A minimum of 5 years' combined experience working within the claims and/or legal and/or insurance industry.
- Technically proficient in all core claim types that may form part of a client's cross-class claims experience.
- Experience of handling and/or managing those that handle motor and/or casualty claims.
- Experience of handling and/or operationally managing a team responsible for casualty/liability claims.
- Competent in the use of both Microsoft PowerPoint and Excel.
- Presentation skills, either previous experience or the confidence to present to clients.
- Understanding of case management systems.
- Understanding of the claims and litigation process, including the MOJ, CPR, and wider jurisdictional processes.
This is an excellent opportunity to join a very supportive team with excellent training and visibility across our Corporate Division.
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