Claims Risk Manager

4 days ago


Liverpool, Liverpool, United Kingdom undisclosed Full time

The role of Claims Risk Manager is an exciting and developmental position for candidates with a sound knowledge of claims and/or insurance. Acting as a day-to-day conduit with aligned clients, supporting both the lead Client Account Manager (Partner) and designated technical lead lawyer, no one day is the same for our team members. From implementing new clients to providing access to our market leading systems, understanding management information (MI) requirements to presenting at a contractual performance review, delivering an on-site claims risk training session to analysing claims trends, the role is varied, important and valued.

  • Helping to manage cross-class claims arrangements (EL, PL, Motor, Property, etc), our team members build strong relationships with not just our clients but also the wider insurance market, including global brokers, tier one and two insurers, MGAs and captive managers.
  • Working with senior Partners/account managers within our business, those who are diligent, hard-working, talented and loyal, have a proven track record of developing within our business and with several having progressed to Associate and/or Partner level.

Risk Analysis & Insight – Prepare and analyse client MI. Compile high level analysis of client claims experience/movement and share insights with the client.

Diary Management – Responsibility of your own diary, ensuring timely delivery of client MI/reports, in accordance with specified SLA.

Client Care – Provide outstanding service to clients, be on-hand to answer queries. Lead claims review meeting itself and own/share ‘next steps’/follow-up actions.

Teamwork – Support the Client Account Manager (CAM) with forecasting on volumes and/or reviewing adjustments. Work with the operation teams to identify process improvements, share client service expectations, address client service challenges and improve MI output.

Systems – Use of excel that enables the basics to be performed i.e. formulas, pivot tables. Use of the inhouse case management system for diarising, maintenance and policy management including renewal, new work-streams and new client set-up.

Personal Development – Take personal responsibility for your own development using the tools, training and support of the team.

Flexibility – Travel as and when required and as the role demands as per the requirements of the clients and the business.


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