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Customer Support Specialist

2 months ago

Leicestershire, United Kingdom Redline Group Ltd Full time

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at Redline Group Ltd. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Triage and Resolution: Efficiently and effectively triage, fault-find, and resolve customer issues across a range of solutions.
  • Communication: Provide clear and concise communication to customers regarding issue resolutions and progress.
  • Technical Support: Provide desktop support for Microsoft Windows and Office applications, as well as maintain and troubleshoot hardware and software issues.
  • Root Cause Analysis: Investigate the root cause of errors to determine if they are software- or hardware-related.
  • Documentation: Accurately update tickets and ensure timely resolution.

Requirements:

  • Experience: Experience in customer support, IT support, or a helpdesk role.
  • Technical Skills: Proficiency in MS Windows Server, MS SQL Server, scripting, fault-finding, and data analysis.
  • Additional Skills: Familiarity with the IoT ecosystem and web services/solutions, Azure administrative experience, and knowledge of networking.
  • Education: This role is also open to graduates with strong software skills.