Leadership Role in Customer Service

4 days ago


Oxford, Oxfordshire, United Kingdom Hollywood Bowl Group Full time
About the Job

Hollywood Bowl Group is seeking an experienced Assistant Manager to join our team. As a key member of the centre management, you will be responsible for guaranteeing that your centre has the best standards and service in the industry.

Salary: £30,000 - £40,000 per annum

Job Description:
As an Assistant Manager at Hollywood Bowl Group, you will receive a thorough induction to set you up for success and make sure you are fully trained across all areas of the busy centre. Your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

Required Skills and Qualifications:
* Management experience, ideally within the leisure, hospitality, or retail industry
* A passion for customer service
* Evidence of inspiring and developing large teams
* A willingness to work nights and weekends

Benefits:
* The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
* The opportunity to earn a centre outperformance bonus
* A 40-hour contract, plus additional pay for any extra shifts you work
* 50% off food when you are working
* Optional pension plan
* 28 days holiday & additional days holiday with length of service
* Access to our in-house Centre Manager in Training programme and apprenticeships
* Free games vouchers every month
* 30% discount off food and drink for you and up to five friends
* Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
* The opportunity to join our healthcare cash plan
* Financial long service awards
* A £15 donation to our dedicated charity partner when you complete your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits

What We Offer:
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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