Customer Service Manager Role

21 hours ago


Oxford, Oxfordshire, United Kingdom One Retail Full time

We are seeking a results-driven Cafe Supervisor to join our team at One Retail. As a key member of our cafe management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Performance Indicators

Your success in this role will be measured against the following key performance indicators:

  • Exceeding monthly sales targets
  • Maintaining high levels of customer satisfaction through effective issue resolution
  • Developing and implementing strategies to improve staff engagement and retention
How You Can Succeed

To excel in this role, you will need:

  • Strong leadership and coaching skills to motivate and develop your team
  • A customer-centric approach to deliver exceptional experiences
  • Ability to analyze data and make informed decisions to drive business growth
Our Benefits Package

We offer a comprehensive benefits package, including:

  • A competitive estimated salary of £19,000 - £24,000 per annum
  • A generous bonus scheme to recognize individual and team achievements
  • A range of employee benefits, including discounts and rewards programs


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