Service Delivery Manager Role in Oxford
1 month ago
Are you a seasoned professional seeking a challenging Service Delivery Manager role in Oxford? We have an exciting opportunity for a talented individual to join our team at CV-Library.
About the CompanyCV-Library is a leading job board, committed to providing exceptional service to its clients. Our innovative approach and dedication to excellence make us a top choice for job seekers and employers alike.
Job DescriptionThe successful candidate will be responsible for managing relationships with Buyers to maximize customer success. Key responsibilities include:
- Developing Engaging Relationships: Build strong relationships with clients to ensure maximum satisfaction and retention.
- Creating Tools and Strategies: Develop effective tools and strategies to help clients recognize the value they receive from our services.
- Managing Supplier Escalations: Ensure supplier escalations are handled efficiently and effectively.
- Creating and Managing Budgets: Create and manage budgets for client Buyer accounts.
- Maintaining Action Plans: Develop and maintain action plans for Buyers and deliver reports to senior managers.
- Delivering Performance Reports: Provide regular performance reports to sector managers to ensure high standards are upheld.
- Facilitating Training: Organize training sessions to ensure Buyers have excellent knowledge of systems and processes.
Travel to clients will be required 1-2 times per month, so a driving license is essential. The ideal candidate will have experience in managing information within a service environment and have demonstrated ability to manage customer relationships.
Salary and BenefitsWe offer a competitive salary range of £40,000 - £55,000 per annum, depending on experience. Additionally, we provide:
- 25 days holiday + bank holidays
- Performance-related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Proven experience in managing customer relationships
- Ability to work independently and as part of a team
- Driving license
If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please apply today
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