Operational Services Lead

2 days ago


London, Greater London, United Kingdom WSH Group Full time

Role Overview

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The WSH Group is seeking an experienced Operational Services Lead to join our team at our West London locations. This role will involve coaching and overseeing a small team responsible for the front of house operations.

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Key Responsibilities

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  • Develop close relationships with occupiers and tenants across both buildings, ensuring a high level of client care and personal service.
  • Work with the team to establish new standards in customer service and satisfaction.
  • Propose and implement changes to improve the service, ensuring the status quo is questioned when improvements can be made.
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Requirements

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This role requires experience in people management, ideally within a corporate reception environment. The successful candidate will have a proven track record of working at a supervisory or management level and possess excellent communication and organisational skills.

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Working Hours and Salary

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The Guest Services Manager will work 40 hours a week, from 8am-6pm, Monday to Friday. The salary for this role is £37,000 per annum.

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About the Role

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This is a highly visible role, with the successful candidate becoming a recognisable face throughout both buildings and involved in the operations.

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Benefits

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The WSH Group offers a fast-paced and dynamic working environment where teamwork is paramount to the success of the operation.



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