Operations Excellence Lead

4 weeks ago


London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

A highly skilled Operations Excellence Lead is required to drive process improvements and customer satisfaction at Amazon UK Services Ltd.

The ideal candidate will have a degree in a relevant field, advanced knowledge of Excel and SQL, and experience in defining and implementing process improvement initiatives using data and metrics.

Key responsibilities include:

  • Utilizing data analysis to identify opportunities for streamlining processes
  • Partnering with Consumer Operations leadership and Amazon business partners to implement solutions
  • Mentoring project leaders through the project life cycle and maintaining clear communication with internal/external stakeholders
  • Ensuring process improvement opportunities are solved at-scale and identifying replication opportunities

In this role, you will contribute to team and organization documents, influence managers and peer teams without authority, and meet timelines while minimizing disruption to partner and engineering teams.

You will own all program communication, accelerate progress by driving crisp and timely decisions, and apply process improvement methodologies such as Agile, Lean, or Kaizen analyses.

A competitive salary of £80,000 - £110,000 per annum is on offer, depending on experience. Benefits include a comprehensive pension scheme, private medical insurance, and 25 days' annual leave.



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