Forklift Service Team Lead

4 days ago


Brackley, Northamptonshire, United Kingdom Interaction - Northampton Full time £55,000 - £65,000
Service Team Lead Opportunity

We are seeking a highly skilled and experienced Service Team Lead to join our team at Interaction - Northampton. As a key member of our service team, you will be responsible for leading and upskilling a team of service technicians within the forklift industry.

About the Role:
  • Lead and upskill the service team to maximize revenue and profit
  • Oversee daily scheduling and provide occasional emergency cover for the field service team
  • Be the point of contact for customer technical support, diagnosing and resolving issues
  • Liaise with the service team to improve efficiency and implement new ways of working
  • Manage relationships across the business, assisting teams as required

The ideal candidate will have previous experience leading a service team in the Forklift, Plant and/or Automotive industries and possess hands-on management skills with experience carrying out mechanical/electrical fault finding, service and repair. A proven ability to increase performance and efficiency of a service team is essential. Relevant qualifications such as NVQ or City and Guilds in mechanical/electrical engineering are also desirable.

The Package:
  • Company vehicle, fuel card, laptop and mobile phone provided
  • Potential for remote working, to be discussed in interview
  • Fantastic earning potential with scope to progress into Head of Service role
  • Company-wide bonus scheme (upon completion of 6-month probationary period)
  • 28 days holiday including bank holidays
  • Pension scheme
  • On-site parking

The salary for this role is estimated to be between $65,000 and $85,000 per year, depending on experience.



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