German Customer Care Specialist
3 weeks ago
At Lifeplus, we are seeking a highly skilled and customer-focused German Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our network, resolving complex customer queries, and processing orders and changes.
Key Responsibilities:- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships with customers, building opportunities and ensuring high levels of customer retention.
- Ensure a proactive, flexible, and positive approach when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and contribute to personal learning and improvement.
- Keep up to date with processes and ensure a thorough understanding of the company's business structure and product portfolio.
- Fluency in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal and external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Rewarding salary packages.
- Contributory pension scheme of up to 6%.
- Opportunity to buy and sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Free monthly Lifeplus nutritional and personal care products.
- Life assurance.
- Discounts at leading brands and retailers.
- 5-week rotational shift: Week 1: Monday to Friday. 07:00 – 15:15 UK Time. Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 – 15:45 UK Time. Week 3: Monday to Friday. 11:00 – 19:15 UK Time. Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 – 16:15 UK Time. Week 5: Monday to Friday. 11:45 – 20:00 UK Time.
- Lifeplus House, St Neots. This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office.
-
German Customer Care Specialist
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeAt Lifeplus, we're committed to delivering exceptional customer service to our network. As a German Customer Care Specialist, you'll play a vital role in building relationships, resolving complex queries, and processing orders with precision.Key Responsibilities:Provide top-notch customer service via phone, ensuring seamless interactions and resolving issues...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Summary:We are seeking a highly skilled and customer-focused German Customer Care Specialist to join our team at Lifeplus. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our network of customers, resolving complex queries, and processing orders and changes.Key Responsibilities:Answer customer...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Summary:We are seeking a highly skilled and customer-focused German Customer Care Specialist to join our team at Lifeplus. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our network of customers, resolving complex queries, and processing orders and changes.Key Responsibilities:Answer customer...
-
German Customer Care Specialist
1 month ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: German Customer Care AdministratorAt Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key...
-
German Customer Care Specialist
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: German Customer Care AdministratorAt Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key...
-
German Customer Care Specialist
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: German Customer Care AdministratorAt Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key...
-
German Customer Care Specialist
1 month ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: German Customer Care AdministratorAt Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused German Customer Care Administrator to join our team at Lifeplus. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.Key ResponsibilitiesProvide excellent customer...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeAbout the RoleWe are seeking a highly skilled and customer-focused German Customer Care Administrator to join our team at Lifeplus. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.Key ResponsibilitiesProvide excellent customer...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob SummaryWe are seeking a highly skilled German Customer Care Administrator to join our team at Lifeplus. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key ResponsibilitiesAnswer customer queries and process...
-
German Customer Care Specialist
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob SummaryWe are seeking a highly skilled German Customer Care Administrator to join our team at Lifeplus. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.Key ResponsibilitiesAnswer customer queries and process...
-
German Speaking Customer Care Specialist
1 week ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob OverviewWe are seeking a highly skilled German Speaking Customer Care Administrator to join our team at Lifeplus. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.Key Responsibilities:Answer customer queries and process...
-
German Speaking Customer Service Representative
2 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob OverviewGerman Speaking Customer Care SpecialistCompetitive Salary £20 - 25,000Flexible Working ArrangementsAthena Resourcing Solutions is seeking a German Speaking Customer Care Specialist to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients.Key...
-
Customer Service Team Lead German Speaker
1 week ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Careers Full timeJob Title: Customer Care Team Leader German SpeakerLocation: Home BasedAthena Resourcing Solutions Careers is seeking a Customer Service Team Lead German Speaker to deliver exceptional customer care and contribute to the company's success. As a German Customer Care Team Manager, you will lead a team of customer support specialists, providing expert guidance...
-
German Customer Care Team Leader
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeCustomer Care Team Leader - German LanguageThis role is a unique blend of remote and office work, with $ days spent working from home and 1 day at our office in St Neots, Cambridge.Athena Resourcing Solutions is a company that values its people and strives to create an environment of mutual respect, trust, and collaboration. We believe that our employees...
-
German Customer Care Team Leader
3 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeCustomer Care Team Leader - German LanguageThis role is a unique blend of remote and office work, with $ days spent working from home and 1 day at our office in St Neots, Cambridge.Athena Resourcing Solutions is a company that values its people and strives to create an environment of mutual respect, trust, and collaboration. We believe that our employees...
-
German Speaking Customer Care Administrator
6 days ago
Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full timeJob DescriptionCustomer Service Representative - German LanguageSalary £20 - 27,000Hybrid working 1 day per month in the office in CambridgeshireOur company is a people-focused business that strives to create an environment where mutual respect, trust, collaboration, and a shared sense of purpose drive our success. We are looking for a German-speaking...
-
Customer Care Administrator
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: Customer Care Administrator - German SpeakingWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Administrator - German Speaking. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network of customers, resolving queries, and...
-
Customer Care Administrator
4 weeks ago
Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full timeJob Title: Customer Care Administrator - German SpeakingWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Administrator - German Speaking. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network of customers, resolving queries, and...
-
German Customer Care Team Leader
2 months ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeGerman Language Customer Care Team LeaderAthena Resourcing Solutions is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a German Language Customer Care Team Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.The...