German Customer Care Specialist

4 weeks ago


Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

At Lifeplus, we're committed to delivering exceptional customer service to our network. As a German Customer Care Specialist, you'll play a vital role in building relationships, resolving complex queries, and processing orders with precision.

Key Responsibilities:

  • Provide top-notch customer service via phone, ensuring seamless interactions and resolving issues efficiently.
  • Develop strong relationships with customers, identifying opportunities for growth and retention.
  • Stay up-to-date with Lifeplus policies, service level agreements, and product portfolio to deliver informed support.
  • Collaborate with the team to drive continuous improvement and learning, embracing transformation and quality.

Requirements:

  • Fluency in both oral and written English and German.
  • Excellent IT skills and knowledge of sales processes and ordering systems.
  • Strong communication and problem-solving skills, with a positive and flexible approach.
  • Able to work in a dynamic environment, adapting to change and embracing transformation.

What We Offer:

  • Competitive salary packages and contributory pension scheme.
  • Opportunities for growth and development, with a focus on quality and customer satisfaction.
  • A supportive team environment, with a commitment to diversity and inclusivity.

Location:

  • Lifeplus House, St Neots.
  • Flexible working arrangements, with a mix of home and office working.


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