German Customer Care Specialist
4 weeks ago
At Lifeplus, we're committed to delivering exceptional customer service to our network. As a German Customer Care Specialist, you'll play a vital role in building relationships, resolving complex queries, and processing orders with precision.
Key Responsibilities:
- Provide top-notch customer service via phone, ensuring seamless interactions and resolving issues efficiently.
- Develop strong relationships with customers, identifying opportunities for growth and retention.
- Stay up-to-date with Lifeplus policies, service level agreements, and product portfolio to deliver informed support.
- Collaborate with the team to drive continuous improvement and learning, embracing transformation and quality.
Requirements:
- Fluency in both oral and written English and German.
- Excellent IT skills and knowledge of sales processes and ordering systems.
- Strong communication and problem-solving skills, with a positive and flexible approach.
- Able to work in a dynamic environment, adapting to change and embracing transformation.
What We Offer:
- Competitive salary packages and contributory pension scheme.
- Opportunities for growth and development, with a focus on quality and customer satisfaction.
- A supportive team environment, with a commitment to diversity and inclusivity.
Location:
- Lifeplus House, St Neots.
- Flexible working arrangements, with a mix of home and office working.
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