German Speaking Customer Care Specialist
4 weeks ago
We are seeking a highly skilled German Speaking Customer Care Administrator to join our team at Lifeplus. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.
Key Responsibilities:
- Answer customer queries and process incoming requests via phone, ensuring a high level of customer satisfaction.
- Make outgoing calls to customers to achieve a satisfactory resolution.
- Develop relationships with customers, identifying opportunities for growth and retention.
- Ensure a proactive, flexible, and positive approach when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and contribute to personal learning and improvement.
Requirements:
- Fluency in both oral and written English and German.
- Excellent IT skills and knowledge of sales processes and ordering systems.
- Excellent communication skills and ability to build relationships at all levels.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
Working Hours:
5-week rotational shift: Monday to Friday, with varying start and finish times.
Location:
Lifeplus House, St Neots, with hybrid working arrangements.
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