German Customer Care Specialist

5 days ago

Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time
Job Title: German Customer Care Administrator

At Lifeplus, we are seeking a highly skilled and motivated German Customer Care Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our network, resolving complex queries, and processing orders and changes.

Key Responsibilities:
  • Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
  • Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
  • Develop relationships with customers, building opportunities and ensuring high levels of customer retention.
  • Ensure a proactive, flexible, and positive approach when handling customer requests.
  • Participate in the ongoing development of Lifeplus Customer Care and the wider business, contributing to personal learning and improvement.
  • Stay up-to-date with processes and have a thorough understanding of the company's business structure and product portfolio.
Requirements:
  • Fluent in both oral and written English and German.
  • Excellent IT skills.
  • Knowledge of sales process and ordering systems is desirable but not essential.
  • Excellent communication skills with both internal and external customers.
  • Able to build good relationships at all levels with a positive and flexible approach.
  • Able to solve problems, have initiative, and be open to continuous improvement and learning.
  • Positive, resilient, and adaptable to change.
What We Offer:
  • Rewarding salary packages.
  • Contributory pension scheme of up to 6%.
  • Opportunity to buy and sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Free monthly Lifeplus nutritional and personal care products.
  • Life assurance.
  • Discounts at leading brands and retailers.
Working Hours and Location:

The role involves a mixture of home and office working, with a requirement to commute to our St Neots Office. The successful applicant will be required to undertake a criminal record check.

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