German Customer Care Specialist

2 months ago


Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time
About the Role

We are seeking a highly skilled and customer-focused German Customer Care Administrator to join our team at Lifeplus. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our network, building relationships, and resolving complex queries.

Key Responsibilities
  • Provide excellent customer service to our network, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
  • Process customer orders and changes, ensuring accuracy and attention to detail.
  • Participate in ongoing training and development to stay up-to-date with company policies, procedures, and product knowledge.
  • Contribute to the development of our Customer Care team, sharing best practices and ideas for improving customer service.
Requirements
  • Fluent in both oral and written English and German.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of sales processes and ordering systems is desirable but not essential.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Access to ongoing training and development opportunities.


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