Leading Service Desk Manager for IT Support Team

This role will be ideal for an experienced people-orientated professional, who has led technical service desk engineers to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London-based team and work with service desk leaders in Kuala Lumpur to ensure smooth global 24/7 service desk operations. To...

This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...

pMeltwater is seeking an experienced IT Service Desk Manager to lead the EMEA IT Service Desk team. The IT Service Desk Manager is responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and the team to provide a world-class experience to the business./ph2Key Responsibilities/h2ulliLead,...

Meltwater is seeking an experienced IT Service Desk Manager to lead the EMEA IT Service Desk team. The IT Service Desk Manager is responsible for overseeing daily operations, ensuring high levels of customer satisfaction. They will coordinate with IT leaders and team members to provide a world-class experience to the business.Key ResponsibilitiesLead,...

This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...

Job Title: Service Desk Team LeaderJob SummaryWe are seeking an experienced Service Desk Team Leader to lead our UK Tech Support team, delivering exceptional support to local and global SME businesses. The ideal candidate will be passionate about technology, customer service, and leading high-performance teams.Key ResponsibilitiesMentor and develop team...

IT Service Desk Manager PositionEducation Support Professionals Ltd is seeking a highly skilled IT Service Desk Manager to join their team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimise service delivery.Key...

Job OverviewThe Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.This role requires strong communication skills, proficiency in operating systems and core...

We are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Air IT Limited. As a key member of our support team, you will be responsible for leading a team of technical engineers, ensuring they deliver exceptional IT support to our clients. Your primary focus will be on performance management, taking calls and actioning...

This role is ideal for a seasoned professional with experience in leading technical service desk engineers to deliver exceptional customer experiences. As a Service Desk Operations Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...

Support Desk Manager OpportunityRemote first (1 day per month in London Office)Up to £55,000 + BenefitsWe are partnering with a leading Microsoft Consultancy to find a Support Desk Manager to join their team. This company helps their customers achieve their full business potential through their AI, Data & Power Platform offerings. Their team of experienced...

Lyon Tech is a managed IT services provider to the creative sector, serving over 5000 users and 100+ companies in London.We are seeking an experienced IT Service Desk Team Lead to join our team, providing exceptional customer service and leadership to our clients across the UK and internationally.This role combines leadership with technical skills, requiring...

We are seeking an experienced IT Service Desk Team Lead to join our team at FPSG Connect. In this role, you will be responsible for leading a team of 4 IT professionals, providing coaching, mentoring, and performance feedback to support their professional development and success. As an escalation point for complex IT Support queries, you will be the go-to...

A highly successful and rapidly growing tech business in Kingston, Surrey seeks an experienced IT Service Desk Lead to join their Infrastructure team. Reporting to the Head of IT, this pivotal role will have full ownership of the Service Desk function as you drive process improvement.This challenging opportunity requires a proactive, efficient and mature...

Job Title: IT Service Desk LeadCompany: Montu UKJob Summary:We are seeking an experienced IT Service Desk Lead to join our team at Montu UK. As a key member of our IT department, you will be responsible for managing and providing technical support to end-users within the organisation.Key Responsibilities:Technical Support: Provide Level 1 and 2 technical...

We are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our internal users and occasional external clients receive efficient and effective IT support.As the Service Desk Manager, you will oversee the daily operations of the Service Desk, manage a team of professionals,...

Job Title and LocationJob Title: Senior Service Desk Engineer – Managed Services Provider (MSP)Location: Central London, UK (1 day home working per week after probation)Salary: £42k to £54k incl. performance-related bonus + benefitsAbout UsAt Support Tree, we provide IT support and security solutions to the financial services and other sectors across...

Service Desk Manager Role OverviewWe are seeking a dedicated IT professional to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to-end IT support and maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex...

IT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead the EMEA IT Service Desk team. The successful candidate will oversee daily operations, ensuring high levels of customer satisfaction and collaboration with IT leaders and team members to provide a world-class experience to the business.Key Responsibilities:Lead,...

About the RoleWe're seeking a skilled Service Desk Team Leader to join our team at Air IT Limited. As a key member of our support team, you'll be responsible for leading a team of Technical Engineers, ensuring the delivery of exceptional IT support to our clients.Key ResponsibilitiesManage the performance of Technical Engineers, providing guidance and...