Customer Service Representative
2 weeks ago
Key Responsibilities:
We are seeking a skilled and friendly On Board Host to join our team at TransPennine Express (TPE) at Sheffield Station.
Key Requirements:
- Provide exceptional customer service, manage stock, and handle transactions on TPE trains.
- Travel on assigned trains, assist passengers, achieve sales targets, and meet contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties, engage with passengers, provide information, and address diverse needs.
Benefits:
- Competitive pay rate of £12.00 per hour plus commission.
- Full-time position with 40 hours per week.
- Rotational shifts between 6am and 9pm, including some weekends.
- 20% discount across SSP brands during work hours.
- Access to award-winning training, apprenticeships, and development opportunities.
- Internal growth opportunities, with 70% of our managers promoted from within.
- Employee discounts, including up to 50% off on various SSP brands.
- Travel and leisure pass for TPE after probation.
About SSP:
SSP Group is a premier provider of catering and onboard services to the British Railway Industry. We value diverse backgrounds and offer support networks for employees.
Requirements:
- 18 years of age or over to perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment.
Working with Us:
We are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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