Relief House Manager

2 weeks ago


Purley, Greater London, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a highly skilled and customer-focused House Manager to join our team at McCarthy Stone. As a key member of our community, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our retirement living development.

Key Responsibilities
  • Welcoming new residents and providing a warm and friendly welcome
  • Providing a professional front-of-house service and dealing with visitors in a courteous manner
  • Being the first point of contact for residents and offering support and advice as needed
  • Working collaboratively with partners and suppliers to ensure the efficient running of the estate
  • Managing the development's gardens and grounds to provide a safe and secure environment for residents
  • Facilitating social interaction and helping residents to enjoy retirement living to the full
  • Ensuring that all health and safety requirements are met
Requirements
  • Excellent communication skills and a 'can-do' attitude
  • Extensive experience in a customer service-oriented role
  • A professional approach with high-quality standards
  • Ability to thrive in a busy and varied role
  • Resilience and effective problem-solving skills
  • Awareness of basic health and safety principles
  • Good computer literacy, including Microsoft Word and Outlook
  • Previous or current work-based first aid qualifications an advantage
What We Offer

As a House Manager with McCarthy Stone, you will receive comprehensive training and support to help you meet your career goals. Our company values diversity and promotes equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background.



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