Relief House Manager Position

1 week ago

Purley, Greater London, United Kingdom McCarthy Stone Full time

We are seeking a professional House Manager to enhance the quality of life for our Homeowners and enable them to maintain their independence. This diverse role encompasses high-level customer service and front-of-house and facilities management.

The successful candidate will be responsible for building a strong community with our Homeowners through event coordination and regular meetings to report company updates and address the priorities of our residents.

Some of the key responsibilities of the House Manager include:

  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
  • Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
  • Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
  • Dealing with Homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
  • Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

  • Excellent communication skills with a real 'can-do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of Your McCarthy Stone, a successful and fast-expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts.

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