Night Porter 4 on 4 Off
2 days ago
Pine Trees Hotel: A Place to Shine
You're about to embark on an exciting journey with us at Pine Trees Hotel, part of the Apex Hotels family. As a Night Porter, you'll be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service.
Responsibilities include:
- Greeting guests with a smile and infectious personality
- Ensuring seamless guest check-in and check-out procedures
- Providing accurate information about local area and hotel facilities
- Answering phone calls and emails
- Creating a fun environment to promote guest loyalty
- Carrying out security walks and general hotel security
- Dealing with guest complaints, questions, or issues
- Dealing with reactive maintenance and emergencies
- Serving drinks and providing room service
- General cleaning duties and setting up the restaurant for breakfast
We're looking for someone with excellent organisational skills, attention to detail, and a customer service attitude. You'll be great at multi-tasking, solving guest enquiries, and providing a personal experience for our guests. Our 12-week learning journey will give you the skills, knowledge, and confidence to excel in this role.
At Pine Trees Hotel, we value our employees and offer a range of benefits, including:
- Competitive rate of pay
- 20.5 days holiday based on 4 on 4 off pattern
- Access to Employee Assistance Programme
- Financial Wellbeing App Wagestream
- Entry to state-of-the-art gym and pools
- Healthy meals during work hours
- Training and development from day one
- Employee events and celebrations
- £ referral bonus for friends or family joining the team
- Contributions to pension scheme
- Critical Illness & Death in Service cover
- Access to employee recognition schemes
- Long service recognition
- 50% discount in our restaurants
- Probation pass and annual anniversary complimentary guest experience
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa discount
We're an innovative and thriving business, and we want you to be part of our exciting journey. If you're passionate about delivering exceptional customer service and have a genuine desire to provide a warmer welcome to our guests, we'd love to hear from you.
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