Night Porter 4 on 4 Off
4 weeks ago
Why Work at Apex Hotels?
As a Night Porter at Apex Hotels, you will be an integral part of our Front Office team, providing a warm welcome to our guests and ensuring their stay is nothing short of exceptional. Your role will involve delivering a high level of service, ensuring the building is safe and secure overnight, and catering to the needs of our guests.
Key Responsibilities:
- Greet guests with a friendly smile and provide accurate information about the hotel and local area.
- Ensure seamless guest check-in and check-out procedures, including taking payments.
- Provide excellent customer service, answering phone calls and emails, and resolving any guest complaints or issues.
- Carry out security walks and general hotel security, dealing with reactive maintenance and emergencies.
- Be the first point of contact for guests and the General Manager when off-site.
- Serve drinks and provide room service as required.
- Contribute to the overall cleanliness and organization of the hotel.
What We Offer:
- A competitive rate of pay and a generous range of employee benefits, including 20.5 days holiday, access to an Employee Assistance Programme, and a Financial Wellbeing App.
- Opportunities for training and development from day one, including a structured 12-week learning journey.
- A fun and supportive work environment, with a focus on teamwork and customer satisfaction.
- The chance to work with a dynamic and innovative company, with a passion for delivering exceptional customer experiences.
Requirements:
- Excellent organisational skills and attention to detail.
- A customer service attitude and the ability to multi-task and organise a variable workload.
- Self-awareness and the ability to evaluate your own work.
- A genuine desire to provide a warm welcome to our guests.
At Apex Hotels, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.
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