Hotel Receptionist

Job Title: Hotel Receptionist

Location: McKays Hotel, Pitlochry

, Live Out

About McKays Hotel:
Nestled in the picturesque town of Pitlochry, McKays Hotel is a well-established and renowned hospitality destination. With a rich history and commitment to providing exceptional guest experiences, McKays Hotel caters to both leisure and corporate travellers. We pride ourselves on delivering personalised service and creating memorable stays for our guests.

**Job Description**:
As a Full-Time Receptionist at McKays Hotel, you will play a crucial role in providing a warm and welcoming atmosphere for our guests. Your primary responsibilities will include:
1. Guest Services:

- Greet guests upon arrival and ensure a seamless check-in process.
- Provide information about hotel facilities, local attractions, and services.
- Handle guest inquiries, requests, and concerns promptly and professionally.

2. Check-in and Check-out:

- Efficiently manage the check-in and check-out procedures with attention to detail.
- Process reservations, ensuring accuracy in guest information and room allocations.
- Collaborate with housekeeping to coordinate room availability and ensure a smooth guest experience.

3. Telephone and Front Desk Operations:

- Answer incoming calls and direct them to the appropriate department.
- Assist with general inquiries and provide information to callers.
- Handle mail and messages for guests and hotel staff.

4. Reservation Management:

- Manage room reservations and cancellations.
- Work closely with the sales and revenue team to optimise room occupancy.
- Keep abreast of room availability, rates, and promotions.

5. Problem Resolution:

- Address and resolve guest issues and concerns professionally and promptly.
- Collaborate with other departments to ensure guest satisfaction.

6. Administrative Tasks:

- Maintain accurate and up-to-date guest records.
- Handle cash and card transactions accurately.
- Assist with administrative tasks as needed.

Qualifications and Skills:
1. Previous experience in a receptionist or customer service role is desirable.

2. Excellent communication and interpersonal skills.

3. Strong organisational and multitasking abilities.

5. Ability to work effectively in a fast-paced and dynamic environment.

6. Positive attitude and a commitment to delivering outstanding customer service.

**Job Types**: Full-time, Zero hours contract

**Salary**: £12.00 per hour

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to Commute:

- Pitlochry (required)

Work Location: In person

Reference ID: Hotel Receptionist McKays