Customer Service Ambassador
3 weeks ago
Experience the best of Scottish culture in a beautiful Highland setting. As our new Front Desk Agent/Receptionist, you'll be at the heart of delivering exceptional guest experiences.
We're looking for a talented individual to join our dedicated Front Office team. If you have excellent organisational skills, attention to detail, and a passion for providing outstanding customer service, we want to hear from you.
In this exciting role, you'll be responsible for ensuring the smooth check-in and check-out process for our guests. You'll also provide accurate information on local attractions and offer an excellent knowledge of our hotel facilities and services.
About the Role:
- Greet guests with a warm smile and infectious personality.
- Manage the guest check-in/out procedure with ease.
- Offer expert advice on local area attractions and hotel facilities.
- Respond to phone calls and emails in a timely manner.
- Create a fun and engaging environment to promote guest loyalty.
What We Offer:
- A competitive salary of £12.00 per hour.
- A 29-day holiday allowance.
- Ongoing training and development opportunities.
- A range of benefits, including healthy meals and access to an Employee Assistance Programme.
- The chance to work with a fantastic team and make a real difference in the lives of our guests.
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