Customer Service Assistant

3 months ago


Pitlochry, United Kingdom RW Bell Green Energy Full time

**Customer Service Assistant**

Site of Work: RW Bell Green Energy, 96 Atholl Road, Pitlochry

Hours: 9am-5pm (35hrs per week)

Days: Monday - Friday (Saturday is available if desirable)

RW Bell Green Energy provide integrated green energy solutions to customers across Highland Perthshire and beyond.

We are looking for an enthusiastic and hardworking individual who feels confident to interact and engage with customers in our information hub. You will be pivotal to building customer relationships and delivering an exceptional customer experience while providing administrative support to the team.

We offer continued professional development and scope for progression within the company. If you are interested in this role or would like to learn more, please get in touch with us today.

**Duties & Responsibilities:

- **
- Welcoming customers into the shop
- Handling incoming customer queries and questions
- Providing information to customers about renewable technologies & services that the company provides
- Building & maintaining customer relationships
- Arranging and booking site surveys
- Various administrative tasks relating to prospective & existing jobs
- Typing quotations
- Assistance with preparing contracts
- Submitting notifications to DNO
- Customer liaison & diary management
- Collating and requesting customer feedback
- Keeping shop front clean and tidy
- Helping with TV displays etc

**Desired Skills & Qualifications:

- **
- Knowledge of renewable technologies would be advantageous but is not essential. Full on the job training will be provided.
- Excellent verbal communication skills to share and relay information.
- Computer literacy is essential, you should be competent using Microsoft office packages including; word, excel, outlook, teams etc.
- Strong problem solving skills
- Excellent command of English language
- Presentable appearance as this is a customer facing role

**What We Offer:

- **
- 31 days holiday (including bank holidays)
- Competitive salary
- Company pension scheme
- Staff benefit/perk box scheme
- Sick pay top-ups
- Cycle to work scheme
- Continued professional development

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: GE - Customer Service


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