Service Catalogue Expert

2 weeks ago

London, Greater London, United Kingdom ComputAppoint Full time

Job Title: Service Catalogue Expert

Job Summary:

We are seeking an experienced Service Catalogue Expert to join our team at ComputAppoint. As a Service Catalogue Expert, you will be responsible for providing service offerings and service update information to customers, creating service catalogue plans, ensuring those plans are maintained, designing the Service Catalogue, as well as conducting gap analysis and due diligence throughout the design phase.

Key Responsibilities:

  • Develop and maintain a comprehensive Service Catalogue that meets the needs of our customers.
  • Collaborate with cross-functional teams to ensure alignment and effective service delivery.
  • Conduct regular reviews and analysis of the Service Catalogue to identify areas for improvement.
  • Design and implement new service offerings and updates to existing services.
  • Ensure that all service catalogue plans are up-to-date and accurately reflect the services offered.
  • Develop and maintain relationships with customers to understand their needs and preferences.
  • Provide training and support to customers on the use of the Service Catalogue.
  • Stay up-to-date with industry trends and best practices in service management.

Requirements:

  • Strong experience in building out and publishing a Service Catalogue in ServiceNow.
  • Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured.
  • Strong experience in defining Demand and Service Fulfilment Processes.
  • Ability to multi-task across various functions and contexts.
  • Ability to interact with individuals at all levels of Customers and to influence without authority.
  • Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
  • Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
  • Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
  • Understanding of client expectations and ensure that the delivery of service content and style matches them.

What We Offer:

  • Permanent position
  • Up to £75,000 plus bonus
  • Hybrid: 2-3 days on-site (London or Portsmouth office)

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