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Service Catalogue Expert

2 months ago

London, Greater London, United Kingdom Computappoint Full time

Job Summary:

This is an exciting opportunity for an experienced Service Catalogue expert to join Computappoint Limited, a global Service Provider that champions a healthy work-life balance.

Key Responsibilities:

  • Provide service offerings and service update information to customers.
  • Create and maintain service catalogue plans.
  • Design and implement the Service Catalogue.
  • Conduct gap analysis and due diligence throughout the design phase.

Requirements:

  • Strong experience in building out and publishing a Service Catalogue in ServiceNow.
  • Strong experience in analysing current Service Catalogue tooling and ensuring it is suitably configured.
  • Strong experience in defining Demand and Service Fulfilment Processes.
  • Ability to multi-task across various functions and contexts.
  • Ability to interact with individuals at all levels of Customers and to influence without authority.
  • Good working understanding and knowledge of common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
  • In-depth understanding of service management framework principles and processes and the ability to apply technical knowledge in project or programme activities.
  • Ability to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating.
  • Understanding of client expectations and ensuring that the delivery of service content and style matches them.

Role Details:

  • Permanent position.
  • Up to £75,000 plus bonus.
  • Hybrid: 2-3 days on-site (London or Portsmouth office).