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Service Catalogue Senior Consultant

1 month ago

London, Greater London, United Kingdom Advanced Resource Managers Ltd Full time
Service Catalogue Senior Consultant

Are you an experienced Service Catalogue Senior Consultant looking for a new challenge? We are recruiting for a full-time permanent Service Catalogue Senior Consultant for a global IT services and consultancy client of ours.

Our client is a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Key Responsibilities:

  • Ability to multi-task across various functions and contexts.
  • Ability to interact with individuals at all levels and our end customers' staff and to influence without authority.
  • Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
  • Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
  • Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating.
  • Understanding of client expectations and ensure that the delivery of service content and style matches them.
  • Strong experience in building out and publishing a Service Catalogue in ServiceNow.
  • Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured.
  • Strong experience in defining Demand and Service Fulfilment Processes.

Additional Responsibilities:

  • Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience.
  • Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project.
  • Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow.
  • Responsible for the definition of services, costs, SLA's and data.
  • During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information.
  • Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations.
  • Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue.
  • Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date.
  • Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of project delivery to our customer.

Benefits:

  • Healthcare and dental insurance
  • Company pension is matched up to 5%
  • Annual bonus £7k pa
  • 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
  • Life assurance - 4 x annual salary
  • Cycle to work scheme
  • Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses