Senior IT Service Catalogue Consultant

1 month ago

London, Greater London, United Kingdom Advanced Resource Managers Ltd Full time
Senior Pension Service Specialist

Are you an experienced Service Catalogue Senior Consultant looking for a new challenge? We are recruiting for a full-time permanent Service Catalogue Senior Consultant for a global IT services and consultancy client of ours.

About the Role

As a Service Catalogue Senior Consultant, you will be responsible for building out and publishing a Service Catalogue in ServiceNow and Jira, Confluence or SharePoint experience in an ITIL environment. You will have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).

Key Responsibilities
  • Maintain focus on the whole life of service delivery, from designing to developing to delivering and operating.
  • Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
  • Be accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience.
  • Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project.
  • Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow.
  • Responsible for the definition of services, costs, SLA's and data.
  • During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information.
  • Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations.
  • Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue.
  • Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date.
What We Offer
  • Healthcare and dental insurance
  • Company pension is matched up to 5%
  • Annual bonus £7k pa
  • 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
  • Life assurance - 4 x annual salary
  • Cycle to work scheme
  • Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses

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