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Service Catalogue Expert

2 months ago

London, Greater London, United Kingdom Computappoint Full time
Job Overview

We are seeking a highly skilled Service Catalogue Senior Consultant to join our team at Computappoint Limited.

This exciting role will provide an experienced Service Catalogue expert with the opportunity to work with a global Service Provider that champions a healthy work-life balance.

The successful candidate will be responsible for delivering service offerings and service update information to customers, creating service catalogue plans, and ensuring those plans are maintained.

Key Responsibilities:

  • Develop and publish a Service Catalogue in ServiceNow.
  • Analyse current Service Catalogue tooling and ensure it is suitably configured.
  • Define Demand and Service Fulfilment Processes.
  • Multi-task across various functions and contexts.
  • Interact with individuals at all levels of Customers and influence without authority.
  • Have a good working understanding of common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
  • Apply technical knowledge in project or programme activities.
  • Maintain focus on the whole life of service delivery, from designing to developing to delivering and operating.
  • Understand how a set of IT products, suppliers, and vendors come together to deliver an IT service.
  • Ensure delivery of service content and style matches client expectations.

Role Details:

  • Permanent
  • Up to £75,000 plus bonus
  • Hybrid: 2-3 days on-site (London or Portsmouth office)

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy