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Service Catalogue Expert

2 months ago

London, Greater London, United Kingdom Computappoint Full time
Job Description

**About the Role**

This is an exciting opportunity for an experienced Service Catalogue expert to join Computappoint, a global Service Provider that champions a healthy work-life balance.

**Key Responsibilities**

  • Provide service offerings and service update information to customers
  • Create service catalogue plans and ensure they are maintained
  • Design the Service Catalogue and perform gap analysis and due diligence throughout the design phase

**Requirements**

  • Strong experience in building out and publishing a Service Catalogue in ServiceNow
  • Strong experience in analysing current Service Catalogue tooling and ensuring it is suitably configured
  • Strong experience in defining Demand and Service Fulfilment Processes
  • Ability to multi-task across various functions and contexts
  • Ability to interact with individuals at all levels of Customers and to influence without authority
  • Good working understanding and knowledge of common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc)
  • In-depth understanding of service management framework principles and processes and the ability to apply technical knowledge in project or programme activities
  • Ability to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating
  • Understanding of client expectations and ensuring that the delivery of service content and style matches them

**What We Offer**

  • Permanent position
  • Up to £75,000 plus bonus
  • Hybrid: 2-3 days on-site (London or Portsmouth office)