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Service Catalogue Expert
2 months ago
Job Opportunity
Service Catalogue Senior Consultant
This is an exciting role that will give an experienced Service Catalogue expert the opportunity to join a global Service Provider who champions a healthy work-life balance.
In this role, you will be responsible for providing service offerings & service update information to customers, creating service catalogue plans, ensuring those plans are maintained, design of the Service Catalogue, as well as gap analysis and due diligence throughout the design phase.
Key Responsibilities:
- Develop and maintain a comprehensive Service Catalogue in ServiceNow.
- Analyse current Service Catalogue tools and ensure they are suitably configured.
- Define Demand and Service Fulfilment Processes.
- Multi-task across various functions and contexts.
- Interact with individuals at all levels of Customers and influence without authority.
- Have a good working understanding and knowledge of common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
- Apply technical knowledge in project or programme activities.
- Maintain focus on the whole life of service delivery, from designing to developing to delivering and operating.
- Understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
- Ensure that the delivery of service content and style matches client expectations.
Role Details:
- Permanent
- Up to £75,000 plus bonus
- Hybrid: 2-3 days on-site (London or Portsmouth office)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
