Technical Support Specialist

2 weeks ago


Belfast, United Kingdom caia - Jobboard Full time
Job Summary

The Support Specialist III is a key member of our team, providing phone-based computing support to internal employees. This role involves third-level problem recording, resolution, and escalation of problems.

As a Support Specialist III, you will work with users whose issues could not be resolved in the first call and answer initial user calls during peak call times. You will resolve complex problems immediately and identify those issues that are systemic or require senior level support involvement.

Key Responsibilities

  1. Assist, train, and mentor departmental staff, internal customers, and the end-user community in technical matters associated with personal computer hardware, software, and peripherals.
  2. Distribute software to workstations upon request and apply knowledge of licensing process and license tracking.
  3. Provide hardware troubleshooting and diagnostics support to customer issues.
  4. Troubleshoot all common customer issues, including hardware, software, Internet browser, and remote connectivity issues.

Requirements

Approximately 2-3 years of helpdesk support experience in a corporate environment.

7am - 4pm shift pattern.

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