Seasonal Passenger Service Representative
3 days ago
**Job Summary**
Isles of Scilly Travel is seeking a highly skilled and customer-focused individual to join our team as a Seasonal Passenger Handling Assistant. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient handling of passengers and their luggage.
**Key Responsibilities:**
- Provide exceptional customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
- Assist with passenger check-in and aircraft dispatch, ensuring that all necessary documentation is completed accurately and efficiently.
- Complete load sheets and other administrative tasks as required.
- Assist passengers during times of disruption, providing support and guidance to ensure their journey is as smooth as possible.
- Deal with general customer enquiries and visiting pilots, providing a high level of service and attention to detail.
- Work collaboratively with other members of the airport operations team to ensure that all tasks are completed to a high standard.
**Requirements:**
- A good general education, with excellent communication, customer service, and computer skills.
- Flexibility towards working hours, with the ability to work a variety of shifts, including weekends and bank holidays.
- Passenger handling, customer service, and systems training will be provided.
**Benefits:**
- Uniform provided.
- 30 days paid holiday (inc bank holidays, pro rata).
- Discounted travel.
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