Customer Service Representative

17 hours ago


City of Nottingham, United Kingdom Brook Street UK Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Brook Street UK. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Escalate complex issues to senior team members or other departments as needed
  • Collaborate with colleagues to achieve team targets and objectives
  • Input and update data on our IT systems to ensure accurate and up-to-date information
  • Communicate with customers via telephone, email, and written correspondence
Essential Skills
  • Excellent communication and interpersonal skills
  • Experience working in a customer-facing role, preferably in a contact centre environment
  • Ability to remain calm and professional under pressure
  • Attention to detail and strong data entry skills
What We Offer

As a Customer Service Representative at Brook Street UK, you will have the opportunity to work with a diverse range of clients and develop your skills in a dynamic and supportive environment. We offer comprehensive training and development programs to help you succeed in your role and advance your career.

We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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