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Overnight Guest Services Representative

3 months ago


City of London, United Kingdom Four Seasons Hotel London at Ten Trinity Square Full time

Position Overview:

The Overnight Guest Services Representative plays a crucial role within the Guest Services Team, ensuring that our guests receive exceptional care from the moment they arrive. This full-time, permanent position requires dedication to providing seamless service during the overnight shift.

About Four Seasons:

At Four Seasons, we are driven by our people. Our team is a diverse group of individuals who strive for excellence, pushing boundaries to enhance our guests' experiences. We believe in treating everyone with respect and kindness, creating memorable moments for our guests, residents, and partners.

Location Highlights:

Situated in a prime location, our establishment offers breathtaking views and a rich historical backdrop. The property features luxurious accommodations, exquisite dining options, and state-of-the-art facilities, making it a premier destination for both leisure and business travelers.

Key Responsibilities:

  • Provide outstanding service to guests during the overnight hours.
  • Ensure all guest inquiries and requests are handled promptly and efficiently.
  • Maintain a welcoming and hospitable environment throughout the night.
  • Collaborate with team members to uphold the highest standards of service.
  • Possess a valid UK driving license, as it is essential for this role.

Employee Benefits:

  • Competitive compensation package, including salary and service charge.
  • Comprehensive training and career advancement opportunities.
  • Complimentary nights at Four Seasons properties worldwide based on tenure.
  • Free meals and refreshments during shifts.
  • Paid wellness days and increasing holiday entitlement with service.
  • Life insurance coverage while on duty.
  • Access to dental and health plans.
  • Opportunities for professional growth within a global organization.
  • Employee recognition programs and various social events throughout the year.

We look forward to welcoming new talent to our team.