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Resolution Officer

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Tonbridge, Kent, United Kingdom Marston Holdings Full time
Resolution Officer - Field Service Role

Marston Holdings Limited is seeking a dedicated Resolution Officer to join our team in the Tonbridge area. As a key member of our field service team, you will play a vital role in reconnecting customers with our clients, ensuring a seamless service experience.

Key Responsibilities:
  • Visit commercial and residential premises to reconnect customers with our clients.
  • Establish and verify occupier details during visits.
  • Confirm accurate meter readings and provide necessary information.
  • Proactively work towards all targets set by the company.
  • Communicate effectively and professionally with all customers and clients.
  • Work within the policies, procedures, aims, objectives, and philosophy of the company.
  • Be receptive to coaching and feedback to enhance performance delivery.
Requirements:
  • Full UK driving licence and car are essential for ease of travel within the Tonbridge area.
  • Previous experience in a similar role.
  • Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
  • Proactive approach towards achieving set targets.
  • Flexibility to work in your local area.
  • Ability to work alone.
  • Customer focussed with ability to identify vulnerabilities.
What We Offer:
  • 25 days annual leave plus bank holidays
  • Competitive salary
  • Bonus and car allowance
  • Training and Development
  • Pension scheme
  • Death in service

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.