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Resolution Officer
2 months ago
Marston Holdings Limited is seeking a dedicated Resolution Officer to join our team in the Tonbridge area. As a key member of our field service team, you will play a vital role in reconnecting customers with our clients, ensuring a seamless service experience.
Key Responsibilities:- Visit commercial and residential premises to reconnect customers with our clients.
- Establish and verify occupier details during visits.
- Confirm accurate meter readings and provide necessary information.
- Proactively work towards all targets set by the company.
- Communicate effectively and professionally with all customers and clients.
- Work within the policies, procedures, aims, objectives, and philosophy of the company.
- Be receptive to coaching and feedback to enhance performance delivery.
- Full UK driving licence and car are essential for ease of travel within the Tonbridge area.
- Previous experience in a similar role.
- Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
- Proactive approach towards achieving set targets.
- Flexibility to work in your local area.
- Ability to work alone.
- Customer focussed with ability to identify vulnerabilities.
- 25 days annual leave plus bank holidays
- Competitive salary
- Bonus and car allowance
- Training and Development
- Pension scheme
- Death in service
We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.