Customer Reconnection Specialist
3 weeks ago
Marston Holdings Limited is a leading provider of judicial services and clean air technology solutions. We are seeking a dedicated Resolution Officer to join our team in the Tonbridge area.
Key Responsibilities:
- Visit commercial and residential premises to reconnect customers with our clients.
- Establish and verify occupier details during visits.
- Confirm accurate meter readings and provide necessary information.
- Proactively work towards all targets set by the company.
- Communicate effectively and professionally with all customers and clients.
- Work within the policies, procedures, aims, objectives, and philosophy of the company.
- Be receptive to coaching and feedback to enhance performance delivery.
Requirements:
- Full UK driving licence and car are essential for ease of travel within the Tonbridge area.
- Previous experience in a similar role.
- Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
- Proactive approach towards achieving set targets.
- Flexibility to work in your local area.
- Ability to work alone.
- Customer focussed with ability to identify vulnerabilities.
What We Offer:
- 25 days annual leave plus bank holidays
- Competitive salary
- Bonus and car allowance
- Training and Development
- Pension scheme
- Death in service
About Us:
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
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