Lodge Manager

4 weeks ago


Tonbridge, Kent, United Kingdom Churchill Estates Management Ltd Full time

About the Role

Churchill Estates Management Ltd is seeking a skilled and dedicated individual to fill the position of Lodge Manager. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities

  • Manage the day-to-day operations of the lodge, including maintenance and upkeep.
  • Develop and implement activities and events to enhance the quality of life for our residents.
  • Build and maintain strong relationships with residents, their families, and other stakeholders.
  • Collaborate with internal teams to ensure seamless delivery of services.
  • Monitor and report on resident satisfaction and feedback.

Requirements

  • Proven experience in customer-facing roles, preferably in a retirement living or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in Microsoft Office applications, including Outlook.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • A chance to make a positive impact on the lives of our residents.

About Us

Churchill Estates Management Ltd is a leading provider of retirement living services, dedicated to delivering exceptional care and support to our residents. We are committed to creating a warm and welcoming community, where our residents can thrive and enjoy their golden years.


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