Resolution Officer

3 weeks ago

Tonbridge, Kent, United Kingdom Marston Holdings Full time
Resolution Officer - Field Service

Engage Services Ltd, part of the Marston Holdings Limited group, is seeking a dedicated Resolution Officer to join our team in the Tonbridge area. As a key member of our team, you will play a vital role in reconnecting customers with our clients, ensuring a fair and efficient service delivery.

Key Responsibilities:
  • Visit commercial and residential premises to reconnect customers with our clients.
  • Establish and verify occupier details during visits.
  • Confirm accurate meter readings and provide necessary information.
  • Proactively work towards all targets set by the company.
  • Communicate effectively and professionally with all customers and clients.
  • Work within the policies, procedures, aims, objectives, and philosophy of the company.
  • Be receptive to coaching and feedback to enhance performance delivery.
Requirements:
  • Full UK driving licence and car are essential for ease of travel within the Tonbridge area.
  • Previous experience in a similar role.
  • Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
  • Proactive approach towards achieving set targets.
  • Flexibility to work in your local area.
  • Ability to work alone.
  • Customer focussed with ability to identify vulnerabilities.
What We Offer:
  • 25 days annual leave plus bank holidays
  • Competitive salary
  • Bonus and car allowance
  • Training and Development
  • Pension scheme
  • Death in service

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are committed to creating an inclusive environment for all employees and welcome applications from diverse candidates.

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