Operational Support Officer
5 days ago
We are seeking an experienced Operational Support Officer to join our team at CV-Library.
Estimated Salary: £13.73 per hour
Working Hours: Monday - Friday, 08:30 - 17:00
Job Description:This role involves providing operational support for transaction processing services, ensuring accuracy and efficiency in all aspects of the job.
The successful candidate will be responsible for carrying out a range of defined administrative, operational, and technical activities within a section or department.
The role requires strong organizational and communication skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Process work according to agreed procedures, business rules, or scripts.
- Deal with inquiries received via email and respond accordingly, taking messages.
- Process transactions/applications using an Optical Character Recognition (OCR) system.
- Learn the procedures and understand parameters for producing quality output.
- Ensure work is processed to the defined level of quality.
- Resolve queries and escalate as necessary, logging if appropriate.
- Schedule and prioritize allocated work daily.
- Distribute information and collaborate with other team members or groups when required.
- Identify areas for improvement and suggest enhancements.
- Maintain and update database records or manually held information.
- Support line management on additional administrative tasks as needed.
- Liaise with internal and external clients.
- Print and post data, reports, invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.
- Cash handling and payment reconciliation.
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