Commercial Account Manager

4 weeks ago

London, Greater London, United Kingdom Culture Amp Full time

About the Role:

We are seeking an experienced Account Manager to join our Commercial segment team at Culture Amp. As an Account Manager, you will play a vital role in cultivating and enhancing our customers' relationships with the HR and executive teams of our customers.

Key Responsibilities:

  • Develop a comprehensive understanding of your customers' unique business needs, industry trends, and communication styles to craft tailored solutions that resonate.
  • Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customers' satisfaction and engagement.
  • Deepen connections across various levels within customers' organizations, including HR teams, leadership, and key stakeholders, to promote widespread adoption of our solutions.
  • Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources.
  • Use layered, open-ended questions to uncover customers' objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions.
  • Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
  • Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency.
  • Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customers' lifecycle.
  • Identify and implement strategies to improve account management processes, ensuring efficient handling of a high volume of accounts while maintaining quality engagement.
  • Regularly track account metrics and performance indicators to assess efficiency, volume growth, and overall customers' satisfaction, making data-driven adjustments as needed.

Qualifications:

  • 4-6 years of experience in revenue growth roles focused on expansion, and customer-facing, with a high volume of accounts (120+).
  • Proven background in the SaaS industry, particularly within HR Tech or related fields.
  • Strong ability to identify and create opportunities for account expansion through innovative strategies.
  • Exceptional communication and presentation skills, especially when engaging with HR professionals and executives.
  • Experience building and managing relationships within small to medium organizations.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data and analytics for decision-making and influencing customer strategies.
  • Skilled in understanding diverse buyer personas and assessing business opportunities.
  • Demonstrated success in cross-selling, upselling, and growing existing accounts.

What We Offer:

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
  • Programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety, and development of our people.
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work.
  • Team budgets dedicated to team building activities and connection.
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset, and focus on restoration and rest, without having to tap into individual vacation time.
  • Extended year-end breaks: An extended refresh period at the end of year.
  • Excellent parental leave and in-work support program available from day 1 of joining Culture Amp.
  • 5 Social Impact Days a year to make a positive impact on the community outside of work.
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office.
  • Medical insurance coverage for you and your family (Available for US & UK only).

About Culture Amp:

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonald's, and Nasdaq depend on Culture Amp every day.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

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