WADDESDON MANOR Visitor Experience Manager
4 days ago
We are a world-renowned cultural and historical institution, welcoming visitors from around the globe. As a Visitor Experience Manager at WADDESDON MANOR, you will be part of a team that strives to deliver exceptional experiences for our guests.
Salary
£45,000 - £55,000 per annum, depending on experience.
Job Description
As a Visitor Experience Manager, you will oversee the seamless delivery of our visitor experience programme throughout the year. You will be responsible for managing a team of staff and volunteers, ensuring that all aspects of the visitor operation are sufficiently resourced and align with agreed budgets.
Key responsibilities include:
- Oversight of the House-based visitor operation, supporting the Assistant Visitor Experience Manager (AVEM) to ensure consistency of visit for all guests.
- Creation of operational House planning documents, updating regularly following operational changes.
- Liaison with various teams and departments to ensure efficient management of spaces and resources.
• Proven experience in a visitor-facing environment, preferably in a museum or heritage setting.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and external partners.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing competing demands.
Benefits
We offer a range of benefits, including:
- A competitive salary and bonus scheme.
- An excellent pension scheme.
- A generous annual leave entitlement.
- The opportunity to work in a unique and inspiring environment.
This role requires flexibility and adaptability, with occasional evening and weekend working. You will be expected to adhere to our health and safety policies and procedures, and to contribute to the development of our Visitor Experience strategy.
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