Experience Excellence Manager

3 weeks ago


London, Greater London, United Kingdom WADDESDON MANOR Full time
Job Summary

We are seeking an experienced Visitor Experience Manager to join our team at WADDESDON MANOR. As a key member of our Visitor Experience team, you will be responsible for delivering exceptional experiences for our visitors, ensuring that every aspect of their visit is taken into account.

Salary
£48,000 - £58,000 per annum, depending on experience.

Responsibilities

The successful candidate will be responsible for:
  • Oversight of the House-based visitor operation, supporting the AVEM to ensure consistency of visit for all guests.
  • Management of a team of staff and volunteers, ensuring that all aspects of the visitor operation are sufficiently resourced and align with agreed budgets.
  • Liaison with various teams and departments to ensure efficient management of spaces and resources.
Requirements

The ideal candidate will have:
  • Proven experience in a visitor-facing environment, preferably in a museum or heritage setting.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and external partners.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing competing demands.
What We Offer

We offer a range of benefits, including:
  • A competitive salary and bonus scheme.
  • An excellent pension scheme.
  • A generous annual leave entitlement.
  • The opportunity to work in a unique and inspiring environment.


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