Building Liaison Officer
4 weeks ago
Job Title: Residential Communication Specialist
Description:
An excellent opportunity has arisen for a highly skilled professional to join Bell Building Projects Ltd in Portland. As a key member of our team, you will be responsible for ensuring effective communication with building residents.
Duties include:
- Liaising with residents: You will be the primary point of contact for residents, providing information, resolving complaints and feedback, and logging interactions within our system.
- Communication planning: You will prepare and circulate regular rollout programmes to keep residents informed about our works and timeline.
- Public events: You will organise public events, such as resident coffee mornings and meet-and-greets, and arrange resident meetings.
- Complaint resolution: You will monitor and resolve resident complaints, working closely with the Site Project Manager to ensure effective communication.
Requirements and skills:
- A proven track record in customer care and/or a customer-focused environment.
- Exceptional communication and organisation skills.
- Ability to work independently and as part of a team.
- High professional standards, honesty, and integrity.
- Proficiency in software packages like Microsoft Excel, Word, Outlook, and CRM systems.
- Ability to work to timelines and effectively manage a busy workload.
- Excellent communication and interpersonal skills.
Salary: £45,000 - £55,000 per annum.
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