IT Help Desk Analyst

3 weeks ago


Glasgow, Glasgow City, United Kingdom XIST4 IT Recruitment Ltd Full time

XIST4 IT Recruitment Ltd invites applications from skilled Junior Support Analysts to join its dynamic team in Portishead. This junior-level position offers an exciting opportunity for career growth and professional development.

The ideal candidate will have a strong background in customer service, technical support, and problem-solving. Proficiency in Office 365 and Windows support is required.

Duties and Responsibilities:

  • Handling customer inquiries and resolving technical issues
  • Documenting and tracking support interactions
  • Participating in on-call rotations and providing after-hours support
  • Staying up-to-date with new technologies and processes

Benefits:

  • Excellent opportunities for career advancement
  • Comprehensive training program: £26,000 - £32,000 per annum, depending on experience
  • Flexible working arrangements: hybrid model with three days in the office and two days remote


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