Quality Assurance Manager
23 hours ago
About the Role:
As a Quality Control Team Leader at HelloFresh, you will be responsible for ensuring the maintenance of consistent quality standards and optimal performance. You will be coaching and managing QC auditors, monitoring performance metrics, and addressing issues in a timely manner. This role requires someone who is passionate about delivering excellent standards of packing quality, food hygiene, health and safety, and team happiness.
- Your Key Responsibilities Will Include:
- Drive the monitoring and analysis of key performance metrics, addressing issues and supporting strategic decisions to improve operational effectiveness and quality outcomes.
- Train and coach QC auditors; provide positive feedback to auditors for following the right 'Quality Check' practices as defined.
- Ensure adherence to auditing and quality standards across shifts, providing guidance and support to maintain consistent performance and process integrity.
- Oversee the generation of reports and analysis, using data-driven insights to inform decision-making and support continuous improvement.
- Leading root cause analyses for errors, you will identify improvement opportunities and develop action plans to reduce error rates.
- Act as a liaison between QC teams and production, ensuring effective cross-functional communication and consistent updates on targets, expectations, and quality standards.
About You:
We are looking for someone with experience in team management, preferably in a warehouse or similar environment, preferably in the food industry. Proficiency in Gsheet/Excel is required, as well as the ability to solve problems using your own initiative. You should also be confident in collaboration and relationship building to liaise with other stakeholders to influence and make decisions.
What We Offer:
- A competitive salary of approximately £38,000 per annum, depending on experience.
- 70% off HelloFresh or Green Chef boxes.
- Company pension scheme.
- Gym membership.
- Bupa private medical insurance (including dental & family cover options).
- Electric vehicle scheme.
- Mental health first aiders and an employee assistance programme.
- If in the office, enjoy a free breakfast every day.
- Eye care scheme.
- Cycle to work scheme.
- Group Life Assurance.
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