Quality Assurance Manager
3 days ago
About the Role
We are seeking a Quality Assurance Manager to oversee the quality standards and performance of our team. The successful candidate will be responsible for coaching and managing auditors, monitoring key performance metrics, and addressing issues in a timely manner.
Key Responsibilities:
- Drive the analysis of key performance metrics, address issues, and support strategic decisions to improve operational effectiveness and quality outcomes.
- Train and coach auditors; provide positive feedback for following quality practices as defined.
- Ensure adherence to auditing and quality standards across shifts, providing guidance and support to maintain consistent performance and process integrity.
- Oversee reports and analysis, using data-driven insights to inform decision-making and support continuous improvement.
- Lead root cause analyses for errors, identify improvement opportunities, and develop action plans to reduce error rates.
- Act as a liaison between teams and production, ensuring effective cross-functional communication and consistent updates on targets, expectations, and quality standards.
Your Background:
- Experience in team management is required.
- Experience working in a warehouse or similar environment, preferably in the food industry.
- Proficient in Google Sheets (Gsheet).
- Confident in collaboration and relationship building to liaise with stakeholders and influence decisions.
- Ability to solve problems using initiative.
What We Offer:
- $60,000 - $80,000 per annum based on experience and location.
- Company pension scheme.
- Gym membership.
- Bupa private medical insurance (including dental & family cover options).
- Electric vehicle scheme.
- Mental health first aiders and an employee assistance programme.
- Free breakfast every day.
- Eye care scheme.
- Cycle to work scheme.
- Group Life Assurance.
Location and Hours:
The job requires working Sunday to Wednesday, 6:30am - 6:30pm - day shift only.
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